posted Jan 9, 2012 5:43 PM by Jeff Hunt
| Technology Support Specialist |
|
| |
| Position Type: |
|
| Technology |
|
|
|
Location:
York High School |
|
|
QUALIFICATIONS:
- Three (3) years experience providing IT technology support, particularly with PC/laptop computers, Windows 7 OS, Audio/Visual, and/or telephony equipment.
- One (1) year of customer service, help desk, or call center experience using an incident tracking system.
- Experience working in schools preferred.
- A+, Microsoft MCDST or equivalent certifications preferred.
REPORTS TO: Technology Support Supervisor
SUPERVISES: None
GENERAL DESCRIPTION:
Provide help desk support for PCs, laptops, peripherals, media equipment, and VoIP phones for educational and administrative use throughout all buildings in the district. Implement technology projects as directed by the Technology Support Supervisor.
Responsibilities include:
- Provide personalized service to end users by trouble-shooting and identifying source of users’ technology-related issues and providing a resolution.
- Utilize proprietary software, office productivity software, and knowledge management tools to retrieve information and resolve problems.
- Document issue resolutions completely and accurately in the district incident tracking system. Communicate effectively with users and other support staff on problem status.
- Research and resolve technical problems to the extent possible before escalating to the Technology Support Supervisor.
- Track and monitor assigned problems to ensure timely resolutions.
- Assist in maintaining an inventory of district hardware, software, and related documentation.
- Assist in maintaining a district master list of approved equipment, desktop configurations, and installation procedures.
- Assist in operational support activities such as hardware life cycle, OS/application deployment, license compliance, image building, and security patches.
- Work with the Network Admin team on shared project implementations and issue resolution.
- Assist in documenting FAQ information to enable end users to become self-sufficient in solving common problems.
- Keep abreast of new developments related to hardware and software support.
- Complete required training to update necessary skills for job functions.
- Perform other duties, including but not limited to Technology Support Assistant duties, as needed or directed.
SKILLS:
- Knowledge and demonstrated technical skill covering, but not limited to networking, Microsoft Windows OS, PC applications, and hardware and software troubleshooting.
- Disciplined policy enforcement combined with tact and professionalism in handling issues.
- Ability to handle multiple concurrent issues while maintaining focus in an environment with frequent interruptions.
- Responsiveness, follow-through and attention to detail.
- Ability and desire to work independently and as part of a team.
- Willingness to learn new technologies and expand knowledge domain.
- Physically able to climb ladders and lift/transport heavy objects.
- Excellent interpersonal skills, both oral and written, with the ability to interact effectively with all levels of the organization.
For more information see http://www.applitrack.com/Elmhurst/onlineapp/jobpostings/view.asp?category=Technology | |
posted Dec 15, 2011 8:00 AM by Jeff Hunt
DESCRIPTION:
TECHNOLOGY/MEDIA SERVICES TECHNICIAN I (FVEC) 12 mos 40 hrs MMS11 -Grade I Days eff. Immediately
APPLICATION DEADLINE: Open until filled
APPLICATION PROCEDURE: Apply Online at
http://www.generalasp.com/D214/onlineapp/jobpostings/view.asp?category=CUSTODIAL%2FMAINTENANCE
GENERAL RESPONSIBILITIES:
Works cooperatively with building staff and students as assigned. Install, maintain, repair, and update
both hardware and software for building technology systems including but not limited to computer and
data network systems. Perform light maintenance and diagnostics on other building systems including
but not limited to audio, video, and voice systems. Performs corrective and preventative maintenance on these systems and related equipment. Can independently utilize problem solving and troubleshooting
skills to effect needed repairs. May be required to perform work at various locations throughout the
District as needed. Attend to the needs of students, staff, and the general public utilizing district facilities.
QUALIFICATIONS:
-
Maintained regular attendance with no occurrences of attendance abuse during the previous two years as described in Article 13 Section D of this contract.
-
Must be able to communicate effectively and appropriately, as well as exhibit patience and understanding, with the public, students ,
and staff.
-
Must be able to use prescribed safety equipment.
-
Must be able to lift up to 40 lbs. on a frequent basis and up to 80 lbs. on an occasional basis.
-
Must be able to perform difficult physical labor in variable weather conditions such as hot, cold, rain, snow, wind, etc.
-
Must be able to climb stairs and ladders on a frequent basis, and work from scaffolding and electric lifts on an occasional basis.
-
Must be able to stand, walk, bend and reach in performing various assignments as well as operate all related equipment.
-
Must be able to understand and follow written or verbal instructions.
-
Must have an appropriate and valid driver's license and a safe driving record.
-
Must be able to regularly work independently and perform tasks without direct supervision.
-
Must have at least one appropriate vendor certification or equivalent current experience.
-
-
Must have successfully completed district recognized courses in Electricity 1, Blueprint reading, a district recognized program in basic software/computer maintenance, and a district recognized program in basic electronics maintenance; or equivalent technical training and two years of current experience.
Employees are encouraged to meet these qualifications by participating in the On the Job Training(OJT) program.
The District Training Committee will attempt to identify and pre-approve all recognized courses. If the committee is unable to identify a recognized course, equivalent training and/or work experience as
approved by the committee may be accepted.
POSITION EXPECTATIONS:
-
Maintain the knowledge and skills necessary for the maintenance and operation of district technology systems by working in a self-learning environment to review manuals, view web sites, etc. for new software systems and setups, and share knowledge gained with appropriate technology staff.
-
Maintain the knowledge and skills necessary for the maintenance and operation of district and building site licensed software i.e., software used throughout a building including but not limited to ClarisWorks, Apple Network Administrative Tool (ANAT), Appleshare.
-
Maintain the knowledge and skills necessary to repair and maintain District technology systems and equipment.
-
Maintain the knowledge and skills necessary to evaluate and prioritize job assignments, material, and special equipment necessary to complete assignments.
-
Maintain the knowledge and skills necessary to assist in the maintenance of records, equipment procurement, inventory, and supplies.
-
Maintain documentation of all district equipment repairs, preventative maintenance, and projects through developed methods.
-
Acquire and maintain all appropriate vendor certifications.
-
Cooperate with and assist others in maintaining, repairing, or remodeling district facilities as required.
-
Keep the designated supervisors informed on the status of job assignments as well as potential trouble spots in the operation of district systems and equipment, always alert to prevent a breakdown.
-
Work with the designated supervisors in developing, implementing, and maintaining a preventive maintenance program.
-
Work with building and district technology teams in the implementation of building and district wide technology initiatives including mentoring and training of students and staff, within a district recognized program, in the area of technical installation, repair, and maintenance.
-
Achieve a high level of knowledge and skills necessary for operating, maintaining, repairing, reconfiguring, or upgrading at least one of the major technical systems currently in place as determined by the designated director.
-
Maintain an appropriate and valid driver's license and maintain a safe driving record.
-
Ensure assigned vehicles and equipment are properly maintained and in good operating condition at all times.
-
Perform snow removal and salting on an occasional basis as needed.
-
Perform assigned tasks in the amount of time appropriate to the task at hand.
-
Identify and/or take action to remedy potential safety and health problems.
-
Project a positive image of the district to the public, staff, and students.
-
Report in writing to the designated supervisor any observed misuses or needed repairs to district property.
-
Participate in district sponsored training programs to maintain and/or update knowledge, skills, certifications, and licenses as required for this position.
-
Perform additional related duties as assigned. |
posted Nov 29, 2011 12:14 PM by Jeff Hunt
-Type 75 certificate
-Administrative experience
-Teaching experience
-Ability to work in a collaborative environment
-Knowledge of current research and best practices for instructional technology
-Proven leadership ability
-Ability to analyze administrative problems and recommend appropriate solutions
-Ability to maintain confidentiality of information related to all operations
-Ability to exert strong leadership in the field of technology infrastructure and networking
|
|
